Blog
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Voice AI for Customer Support
Customers find voice support more natural and reassuring—hearing a real voice instills trust and provides comfort that automated text responses often lack. As brands grow, they encounter a dilemma: while the demand for voice interactions rises, many are forced to mask their phone numbers due to high operational overheads. Vonova recognized this challenge and set out to redefine customer support. Vonova’s approach goes beyond simple automation. Their AI voice agents are designed to integrate flawlessly with existing systems while offering the empathy and adaptability that traditional call centers cannot match. The incorporation of Hume’s EVI was crucial to this transformation, adding a layer of emotional intelligence to every customer interaction.
Serena Wang / Mar 25, 2025
Voice AI for Mental Health
hpy is committed to revolutionizing mental health care by integrating empathic AI into therapeutic practice. Their mission is to enhance the quality and accessibility of mental health support by reducing administrative burdens, providing real-time emotional insights during sessions, and extending therapeutic support between appointments. By harnessing Hume’s advanced technologies, hpy enables therapists to deliver more personalized and effective care while preserving the essential human connection that underpins successful therapy. At its core, hpy envisions a future where everyone has a personal wellbeing agent in their pocket—one that’s truly aligned with their emotional health and happiness, fostering genuine connections in a world where technology often extracts rather than enriches.
Serena Wang / Mar 20, 2025
Voice AI for Mental Health Coaching
Ream is an innovative online mental health service dedicated to delivering effective and affordable support for adults with ADHD. The company faced challenges with low user retention and engagement using text-based tools and sought a solution that would add emotional nuance and personalization to its interactions. Recognizing that voice interactions feel more natural and empathetic, Ream set out to transform its coaching approach. Hume’s EVI has been a game-changer for Ream, enabling the company to deliver a coaching experience that truly resonates with users.
Serena Wang / Mar 18, 2025
Emotion AI for Journaling
Untold is on a mission to help people reconnect with their inner selves through audio journaling. Their app makes it easy and enjoyable to capture life’s moments while offering thoughtful prompts and insights to help users learn, grow, and reflect on their emotional journeys. By integrating Hume’s Expression Measurement API, Untold provides users with a detailed emotional readout of their journal entries, offering a moment of validation and reflection. This emotional analysis helps users feel seen and understood, fostering a deeper connection with their own experiences.
Serena Wang / Mar 13, 2025
Voice AI for Consumer Research
Traditional AI voice assistants, like Alexa or Google Assistant, excel at functional tasks (e.g., setting reminders or finding information) but often lack the emotional depth needed for meaningful user connections, especially in emotionally driven settings like shopping for experiential products (e.g., scented candles) or customer service interactions. To address this gap, researchers from the University of Zurich (UZH) and ETH Zurich conducted a groundbreaking study as part of the AI Empathy Research Initiative, exploring how empathic AI could impact the consumer decision-making process by enhancing user satisfaction and emotional well-being.
Jeffrey Brooks / Mar 10, 2025
Octave TTS Prompting Guide
While other text-to-speech models simply “read” words, Octave Text-to-Speech (TTS) is built on a language model, enabling it to interpret the meaning of text. With Octave, you can customize voices for any character, guide emotional delivery, and bring stories to life with human-like expression. The Octave speech-language model (speech LM) is a state-of-the-art voice AI model trained on data that captures the nuances of human vocal expression. It can interpret plot twists, emotional cues, and character traits within a script or prompt, transforming them into lifelike speech. To help you create the best possible samples and fully leverage the capabilities of this speech LM, we’ve compiled the following tips and tricks.
Feb 26, 2025