Voice AI for Recruiting

Key Findings:

• Empathy in Recruitment: Nancy AI leverages Hume’s Empathic Voice Interface (EVI) to create emotionally intelligent, human-like interactions during interviews and onboarding, providing candidates with a realistic and supportive experience.

• Cost and Time Savings: By integrating Hume’s EVI, Nancy AI reduced development time from one month to two days compared to alternative solutions, while also projecting significant operational cost savings in client assessment projects.

• Enhanced Candidate Experience: Candidates report feeling more connected to Nancy AI due to its emotional intelligence, with many praising its ability to adjust to their emotions and provide real-time feedback.

About Nancy AI: Transforming Recruitment with AI

Nancy AI is a full AI recruiter that handles the hiring process end-to-end, utilizing over 100 AI agents for tasks ranging from job creation and candidate targeting to interviewing, offer generation, and onboarding. Nancy AI’s assessment services include competency-based interviews, situational judgment tests, and psychometric assessments, making it a comprehensive solution for both job seekers and businesses.

At the core of Nancy AI’s voice interactions is Hume’s Empathic Voice Interface (EVI), which serves as the voice of Nancy, enabling emotionally intelligent conversations with candidates and employees. Nancy AI’s mission is twofold: for job seekers, it provides an interactive AI experience that simulates formal interviews while offering real-time feedback for personal development; for businesses, it delivers a comprehensive AI solution for end-to-end human capital management, streamlining recruitment and employee assessment.

The Challenge: Redefining Recruitment with Emotional Intelligence

Nancy AI set out to solve several critical challenges in the recruitment and assessment space:

• Realistic Interview Simulations: Candidates often find traditional AI interviews robotic and impersonal. Nancy AI wanted to create an experience that felt human, with emotional understanding and real-time feedback.

• Emotional Intelligence in Recruitment: Understanding and responding to candidates’ emotions during interviews is crucial for creating a supportive and engaging experience. Nancy AI needed a solution that could analyze emotions and adjust the conversation flow accordingly.

• Seamless Onboarding: Onboarding is a critical part of the hiring process, but it’s often time-consuming and impersonal. Nancy AI aimed to develop an onboarding process that felt human, including screen sharing, file sharing, and real-time interaction.

The Solution: Hume’s Empathic Voice Interface (EVI)

To address these challenges, Nancy AI turned to Hume’s Empathic Voice Interface (EVI), which became the backbone of their emotionally intelligent recruitment platform. Here’s how EVI transformed Nancy AI’s capabilities:

• Emotionally Intelligent Interviews: EVI enables Nancy AI to conduct HR and technical interviews with a level of emotional intelligence that mimics human interaction. It analyzes candidates’ emotions, adjusts the conversation flow based on their tone and pace, and provides real-time feedback. For example, if a candidate sounds stressed, Nancy can offer reassurance, creating a more supportive experience.

• Human-Like Onboarding: Nancy AI built a custom framework on top of Hume’s EVI that allows it to join virtual meetings, share screens, and exchange files just like a human. This capability, combined with EVI’s emotional intelligence, makes the onboarding process seamless and engaging.

• Account Management and Sales: EVI’s tool call API allows Nancy AI to act as an account manager or sales agent during meetings. It can trigger events to collect emails, phone numbers, or other data, and even call external APIs to fetch information, making conversations feature-rich and efficient.

Results: A New Standard for AI-Driven Recruitment

Since integrating Hume’s EVI, Nancy AI has achieved significant improvements in efficiency, cost savings, and user satisfaction. Implementing EVI took just two days, compared to one month for alternative solutions like Azure Speech + LLM. Nancy AI’s solution powered by EVI is projected to reduce client assessment costs by $10M by eliminating logistics and high-cost assessors.

Candidates have responded positively to Nancy AI’s emotionally intelligent approach. Many report feeling a stronger connection during interviews and onboarding experiences. One candidate shared, “EVI is emotionally intelligent, making the interview feel like a real-life experience,” while another noted, “I love talking to Nancy - she can feel my emotions and adjust the conversation accordingly.”

Conclusion: Redefining Recruitment with Empathic AI

Nancy AI’s partnership with Hume demonstrates the transformative potential of empathic AI in recruitment and assessment. By integrating Hume’s EVI, Nancy AI has created a recruitment platform that not only streamlines hiring but also provides candidates with a supportive, human-like experience. This innovative approach is setting a new standard for AI-driven recruitment, making the process more efficient, cost-effective, and emotionally intelligent. 

For more information on how empathic AI can enhance your digital solutions, please contact Hume AI.