Episode 24 Trust & Safety in Online Conversations | The Feelings Lab

Published on Jul 19, 2022

Join Hume AI CEO Dr. Alan Cowen, Brand Bastion CEO Jenny Wolfram, and host Matt Forte as they discuss Trust and Safety in Online Conversations. How can we give people the trust in one another, and the safety from threats and harassment, to speak freely online? How can we ensure that people's messages are being heard by organizations that can make a difference? Amid the rise in online communities, we consider the essential role that AI will play in empowering authentic voices, from classifying harmful content to delivering care to the vulnerable. Conversational AI has the promise of enabling organizations to engage with communities in a way that is authentic, receptive, and fluid, supporting a democracy of ideas.

We begin with Brand Bastion's CEO and founder Jenny Wolfram describing how humans can work collaboratively with AI to analyze thousands of social media comments and help organizations respond in a way that is safe, authentic, and receptive.

Hume AI's CEO Dr. Alan Cowen describes the promises and pitfalls of conversational AI, which is just beginning to understand expressive language like sarcasm, but will soon be capable of incorporating personalization and context to engage in productive dialogues.

Hume AI's CEO Dr. Alan Cowen and Brand Bastion CEO Jenny Wolfram share how AI helps organizations to engage in meaningful customer conversations online that humanize and personalize brands, providing them with critical feedback for making important decisions.

Hume AI's CEO Dr. Alan Cowen shares how online platforms often unintentionally reward controversial and provocative statements but seldom surface more careful and reasoned responses, making it particularly challenging to respond to unfair criticism.

All this and more can be found in our full episode, available on Apple and Spotify

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