Episode 24 Compassion & Customer Service | The Feelings Lab
Published on Jun 14, 2022
Join Hume AI CEO Dr. Alan Cowen, Cogito CEO Josh Feast and host Matt Forte as they discuss the potential for AI tools to bring more empathy to customer service. Customer service conversations can affect our quality of life, so whether we feel heard rightly determines our perception of brands.
We begin with Hume AI CEO Dr. Alan Cowen and Cogito CEO Josh Feast discussing how nonverbal communication determines trust, from pauses to polite tones, in customer service and beyond.
Cogito CEO Josh Feast describes how Cogito's technology parses nonverbal signals in customer service calls, such as the rhythm of turn-taking, to make vital predictions.
Hume AI CEO Dr. Alan Cowen wonders about the psychological study of customer service and the function of expressive signals such as laughter in those interactions.
Subscribe
Sign up now to get notified of any updates or new articles.
Share article
Recent articles
Introducing EVI 2, our new foundational voice-to-voice model
EVI 2 is our new foundational voice-to-voice model. It is one of the first AI models with which you can have remarkably human-like voice conversations. It can converse rapidly and fluently with users with subsecond response times, understand a user’s tone of voice, generate any tone of voice, and even respond to some more niche requests like changing its speaking rate or rapping. It can emulate a wide range of personalities, accents, and speaking styles and possesses emergent multilingual capabilities.
Comparing the world’s first voice-to-voice AI models
The world’s first working voice-to-voice models are Hume AI's Empathic Voice Interface 2 (EVI 2) and OpenAI's GPT-4o Advanced Voice Mode (GPT-4o-voice). EVI 2 is publicly available, as an app and an API that developers can build on. On the other hand, GPT-4o-voice has been previewed to a small number of ChatGPT users. Here we explore the similarities, differences, and potential applications of these systems.
How Thumos Care uses Hume’s EVI to provide preventative healthcare
Thumos Care, founded by an experienced startup operator and board-certified physician duo, developed a solution that leverages conversational AI to bridge the gap between doctor visits and provide continuous patient care.