Episode 24 Compassion & Customer Service | The Feelings Lab

Stimuler is a voice-first platform designed to help ESL (English as a Second Language) speakers globally improve their conversational skills. With over 3 million users worldwide and 1M+ downloads on Google Play alone, Stimuler has been recognized as the Best AI App by Google Play. Their mission is to provide the best product for ESL learners to practice and master English through immersive, voice-driven interactions. As a voice-first product, Stimuler’s users expect to engage in natural, flowing conversations to improve their skills. To enhance this experience, Stimuler experimented with a new conversational feature, made possible by Hume’s Empathic Voice Interface (EVI). This feature allows users to engage in empathic, voice-driven conversations, creating a more natural and engaging learning environment.

Markets EQ is a leading provider of performance intelligence tools designed to enhance financial decision-making through advanced voice, language, and emotional analysis. Specializing in the analysis of earnings calls and other critical financial communications, Markets EQ empowers investors, C-suite executives, and financial professionals to gain deeper preparatory support into high impact moments and critical communications. By integrating Hume’s Empathic AI, Markets EQ has unlocked the ability to capture and interpret emotional nuances in vocal communications, providing a more comprehensive understanding of financial data that goes beyond traditional metrics.

Customers find voice support more natural and reassuring—hearing a real voice instills trust and provides comfort that automated text responses often lack. As brands grow, they encounter a dilemma: while the demand for voice interactions rises, many are forced to mask their phone numbers due to high operational overheads. Vonova recognized this challenge and set out to redefine customer support. Vonova’s approach goes beyond simple automation. Their AI voice agents are designed to integrate flawlessly with existing systems while offering the empathy and adaptability that traditional call centers cannot match. The incorporation of Hume’s EVI was crucial to this transformation, adding a layer of emotional intelligence to every customer interaction.